Customer, sales, service and commercial process transformation across Salesforce, Microsoft Dynamics 365, Oracle CX and CPQ.
Most CRM problems aren’t platform problems. They’re process problems the platform inherited. Sales, service and commercial teams end up working around a CRM instead of through it, and CPQ, quoting and customer-service data stay disconnected from the systems that should inform them.
We configure CRM around how your sales, service and commercial teams actually work, then integrate it with the ERP and data platforms that give it context, so a service rep or account manager sees the same current picture as the rest of the business.
Salesforce, Microsoft Dynamics 365, Oracle CX and CPQ implementation
Customer service and commercial process transformation
Integration with ERP, order management and data platforms
Zoho CRM and SAP CRM support for existing installs
CPQ and quote-to-cash process transformation
Customer service platform rollouts integrated with case-management and order data
Sales and commercial process redesign during a CRM migration
CRM-to-ERP integration for a single customer and order view
Sales and service teams work from one current customer record
Quote-to-cash cycles shorten because CPQ and order data are connected
Less manual re-entry between commercial and fulfillment systems
Nextera has delivered enterprise case-management technology services for Ford Motor Company and CRM/ERP-integrated commercial process work across manufacturing and consumer products clients.