Los Angeles Metropolitan Transit Agency (LA Metro)
Build a unified, transparent safety intelligence platform supporting data-driven and equitable decision-making.
Disconnected safety, operational and customer-feedback systems
Manual, spreadsheet-based reporting with delayed insights
Limited visibility into fairness and public perception of transit policing
Need to rebuild community trust through open and transparent safety data
Developed a modular, AI-enabled Public Safety Dashboard
Consolidated 20+ internal and partner data sources into one unified intelligence layer
Automated KPI generation, analysis and visual storytelling
Enabled bias-free policing and real-time operational monitoring
Included a secure, structured data-entry interface for multi-agency collaboration
Fairness, helpfulness and bias-free ratings.
Mapped by time, location and category.
Response time, staff allocation, proactive patrol metrics.
Rider satisfaction, service ratings, sentiment analysis.
Custom indices measuring community impact and fairness.
Enhanced public trust through transparent, interactive dashboards
Reduced manual effort through automation and direct system integrations
Gave leadership real-time safety and performance insights
A data-driven culture reinforcing accountability, fairness and efficiency
Supports LA Metro’s long-term digital transformation and public transparency goals.
Streamlines reporting, improves decision-making, enhances staff utilization.
Reinforces LA Metro’s leadership in equitable, technology-driven policing.
Positions LA Metro as a pioneer in data-driven governance and AI adoption in public transit safety.